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Smart Plant Foundation Analyst in Hersham, Surrey, United Kingdom

As a SmartPlant Foundation analyst, you will:

  • Be the “front line” client support for SmartPlant Foundation with
  • Maintain SmartPlant Foundation technical environments through installation and administration of SmartPlant Foundation applications, host servers and databases.
  • Work with other SmartPlant analysts and Engineering teams to provide additional testing, training, troubleshooting and documentation in respect of SmartPlant Foundation.
  • Work with other SmartPlant analysts and Engineering teams to investigate, test, and deploy new integration mapping and technologies to benefit the Engineering community.
  • Document work processes for all levels of SmartPlant Foundation use and support (end users and other systems analysts).
  • Communications, co-ordination, documentation, minor project management and advanced trouble-shooting.

As a SmartPlant Foundation, you will have:

  • An Engineering Degree (or equivalent: specialized training, certification, or appropriate work experience).
  • Experience supporting SmartPlant Foundation for 8+ years.
  • Experience with a SmartPlant Enterprise integrated applications environment.
  • Experience using or supporting one or more of the following tools: SmartPlant PID, SmartPlant Instrumentation, SmartPlant Electrical or Smart 3D preferred, but not required.
  • Experience working in a Citrix environment.
  • An ability to independently assess and prioritize competing urgent issues, whilst identifying areas for improvement in design processes and assist in creating and implementing said solutions.
  • General understanding of Information Technology (IT) infrastructure and processes.
  • Ability to effectively work independently and jointly across global, regional cross-organizational team environments and participate in virtual projects, work requests or activities, particularly with design or engineering functions in the process industry for the enhancement of applications.
  • A desire for exposure to new technology opportunities.
  • Good troubleshooting and incident management respective to multiple applications.
  • Client Support experience preferred.
  • Excellent verbal and written communication skills for a global team environment.
  • Strong problem solving & customer service skills.
  • Ability to work with outside service/support providers and other third-party vendors
  • A solid understanding of Windows OS.
  • Knowledge of Microsoft SQL Server preferred, but not required.
  • Programming experience, preferably with Microsoft C#.net.

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