AR Specialist - German Speaking in Not Specified

LOCATION:


Job profile summary:

JOB PURPOSE

In connection of collections activity team supports to ensure customer accounts are monitored are tightly controlled and compliant to BP Policy. This includes regular contact with internal / external stakeholders in order to reach yearly goals / targets.

Act as first point of contact for customers and resolve their queries, making sure that all processes and controls are kept and fulfilled with.

Build up and maintain professional relationship with Business Partners and being the external face of BP.

KEY RESPONSIBILITIES

  • Manage aged items on customer accounts
  • Deal with a wide variety of ad-hoc queries

  • Monitoring of customers accounts consistent with BPs credit standard
  • Monitor credit and fraud violations and inform / involve all relevant stakeholders within their DOA
  • Dealing with customers accounts and keeping these fully reconciled (including relationship with Accenture)
  • Maintain and develop working relationship with Crossfunctions (incl: Sales, Customer Service team etc)
  • Utilize all communication channels to resolve issues and perform daily tasks (e.g.: call customers not only send emails)
  • Participate in Continuous Improvement efforts; initiate and raise quick wins where these are relevant
  • Compliance with all relevant Credit Management related and QMS/EMS policies
  • Monitor and reconcile monthly, quarterly and yearly reports in charge of account reconcilation related queries
  • Ensure timely and accurate recording of Accounts Receivables
  • Allocation of incoming payments
  • Dealing with returned funds, deductions and other differences
  • Preparation of supportive documents and adjustments based on customer or business request
  • Strong interactivity with assigned Business Units, customers as well as contact with Outsourced Service Providers and Business Facing Financials
  • Provide a helpdesk facility for any queries from customers

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Job profile summary:

Responsible for supporting the timely collection of customer accounts, reduction and mitigation of bad debts, delivery of credit projects and initiatives, and provision of advice to internal teams and clients to ensure credit risks are well managed, measured and reported.



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AR Specialist German Speaking


If you join our Credit Control Analyst team, you may have the following responsibilities:

  • Manage aged items on customer accounts
  • Deal with a wide variety of ad-hoc queries
  • Monitoring of customers accounts consistent with BPs credit standard
  • Monitor credit and fraud violations and inform / involve all relevant stakeholders within their DOA
  • Dealing with customers accounts and keeping these fully reconciled (including relationship with Accenture)
  • Maintain and develop working relationship with Cross functions (e.g.: Sales, Customer Service team etc.)
  • Utilize all communication channels to resolve issues and perform daily tasks via calling customers (not only send emails)
  • Participate in Continuous Improvement efforts, initiate and raise quick wins where these are relevant
  • Compliance with all relevant Credit Management related and QMS/EMS policies
  • Monitor and reconcile monthly, quarterly and yearly reports in charge of account reconciliation related queries
  • Ensure timely and accurate recording of Accounts Receivables
  • Allocation of incoming payments
  • Dealing with returned funds, deductions and other differences
  • Preparation of supportive documents and adjustments based on customer or business request
  • Strong interactivity with assigned Business Units, customers as well as contact with Outsourced Service Providers and Business Facing Financials
  • Provide a helpdesk facility for any queries from customers


In the AR Specialist German Speaking role we have the following requirements:
  • Any kind of College Degree or Economics (High School)
  • Previous accounts receivable/cash application/master data or data analytical/customer service experience (1-2 years)
  • Strong German language knowledge (at least B2 level)
  • Proficiency in English
  • Able to deal with complex situations while maintaining the right balance of customer and business focus
  • Able to produce consistently high-quality information within tight deadlines


At BP we provide the following environment & benefits to you:
  • a company culture where we respect our diverse and unified teams, where we are proud of our achievements and where fun and the mindset of giving back to our environment are highly valued
  • possibility to join our social communities and networks
  • chill-out and collaboration spaces in a modern office environment
  • learning opportunities, language courses and other development opportunities to shape and advance your career path
  • different bonus opportunities based on performance, wide range of cafeteria elements
  • life & health insurance, medical care package
  • company laptop
  • phone for private usage
  • opportunity to work from home: up to 2 days / week based on team agreement


We are a global energy business, involved in every aspect of the complex energy system that drives our world. Todays growing world is demanding more energy, as well as a path to a low carbon future. For more than 100 years, the people of BP have been adapting to the worlds ever-changing demands. At every turn, were improving how we deliver heat, light and mobility to help people everywhere keep advancing.




About BP:

We are a global energy business involved in every aspect of the energy system. We have 75,000 employees in 80 countries, working towards delivering light, heat and mobility to millions of people, every day. We are one of the very few companies equipped to solve some of the big complex challenges that matter for the future. We have a real contribution to make to the world's ambition of a low carbon future. Join us, and be part of what we can accomplish together.

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