Technical Focal Point in Aberdeen, Aberdeen City, United Kingdom

Objectives

·Promote HSEQ best-practice in all activities

·Ensure compliance with group/business HSEQ/Duty of Care processes and objectives

·Provide a best-in-class, customer-focused service in a safe, timely and efficient manner

·Manage and co-ordinate workload in order to meet business/client requirements

·Ensure technical & commercial conditions-of-contract are known & fully adhered to

·Establish, develop and maintain strong working relationships and regular communication with client(s)

·Work closely with other areas of the business to deliver contract requirements

·Facilitate repairs through our workshops, spare parts supply, third-party activities & engineering requirements

·Produce management/client reports in a timely manner as required

·Utilise business systems to manage order input, invoicing, job cost interrogation, PO requests, despatch notes/CoCs etc.

·Develop and populate regular financial reports covering invoicing, forecasts, Work in Progress (WIP) etc.

·Conduct WIP reviews (internally & with client)

·Lead quarterly andannual contract performance reviews with client

·Drive On Time Delivery (OTD) performance and manage/monitor other contract-defined KPIs

·Expedite potential orders to maximise financial performance

·Ensure full compliance with contract terms and conditions at all times

·Secure and support spares-supply and projects work

·Attend client maintenance calls, answering pump-related questions and providing guidance as required

·Project manage/monitor/expedite third-party work as required

·Coordinate offshore field service visits (Offshore attendance not essential)

·Host client visits to internal facilities

·Conduct visits to client in line with the requirements of the role

·Close out customer complaints/NCRs and warranty claims in a timely manner in line with company and client requirements

·Demonstrate flexibility and capability to work on projects, assignments and duties as per management requirements

Measurements

·HSEQ performance (Target of zero LTIs & zero customer complaints/NCRs)

·Customer satisfaction scoring

·Contract(s) KPI performance

·Financial performance against business targets

Education/Experience

Preferably degree-qualified in Engineering discipline or HND/HNC-qualified with relevant practical experience (e.g. onshore/offshore maintenance).

Experience of working within a Contract/Technical Support/Project engineering environment.

Strong working knowledge of the repair/build methods and/or operation of rotating machinery (preferably pumps) and systems.

Candidates with relevant, alternative education/experience to that listed above may be considered.

Product Knowledge

Broad experience of major OEM products and service offerings specifically relating to rotating equipment.

Communication Skills

Proven track record of collaboration and relationship building skills, both internally and externally, to work effectively with all relevant stakeholders.

Computer Skills

Excellent IT skills with sound knowledge of Microsoft Office packages and experience in the use of ERP, Quality and Document Control systems.

Work Environment

Must be flexible with working hours to accommodate workload and customer deadlines.Will be required to travel regularly for business and customer meetings. Role will be predominantly based from the Aberdeen Service Centre.

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