IT Support Engineer (1st / 2nd Line) in Normanton, West Yorkshire, United Kingdom



IT Support Engineer (1st / 2nd Line)


IT Support Engineer (1st / 2nd Line)
Normanton, West Yorkshire Commutable from Castleford, Rothwell, Swillington, Wakefield, Pontefract, Knottingley, Hemsworth, Leeds, Garforth, Dewsbury,
£20,000 to £ <phone number removed> Days Holiday & Bank Holidays + Free Parking + Pension

Excellent opportunity for an IT Support Analyst or Engineer with experience of working in a 1st Line Support or 2nd Line Support role to join an established & stable business in a varied and interesting position.

This company are extremely well respected within their industry and put a large emphasis on providing a high quality product and service to all their clients. Through an increase in head count and additional workload they are now looking to add an experience IT Support Analyst to their busy team.

In this role you will join a busy IT team providing technical support to all members of the business to deliver high quality IT support. This is a Monday to Friday days based role.

The ideal candidate will previous experience working in a 1st line support or 2nd line support role. Any experience with any ERP Systems (SAP, Dynamics 3265, Epicor) would be highly beneficial.

This is a fantastic opportunity to join an established brand that are steadily growing due to an increase in contracts in a highly varied and interesting day to day role.

The role:
*Become the point of contact for all End User issues either by email, phone or desk side
*Set up users, computers, mobile devices on the Computer Systems
*Resolving issues or escalating where necessary, aiming to achieve a high % first time fix
*Identify the nature of technical problems and work with colleagues and external suppliers as required to solve
*To suggest improvements and problem solving solutions for the IT Manager approval
*Any project work where required

The person:
*Experience working in a 1st Line Support or 2nd Line Support role
*Experience with Microsoft Office Suite, Windows 10 and Windows Server 2012R2
*Installation of End User PCs, Monitors and Printers
*Configuring of Computers and Peripherals and servicing with basic repairs
*Any experience with any ERP Systems (SAP, Dynamics 365, Epicor) beneficial

Reference Number: RTR87393

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