2nd/3rd Line Support Engineer £21,000 £25,000 Oxford

Based within a prime location in oxford this IT Managed service provider is looking for a well experienced 2nd /3rd line support engineer to assist them in their ability to provide key clients with technical support according to established SLAs. The individual will be expected to perform technical support for all their out of house maintenance tasks whilst taking pride in their customer service to allow the best level of customer satisfaction.

The 2nd/ 3rd Line Support Engineer will be expected to:

* To provide 2nd/3rd technical support and raise more complex issues that may require out of house assistance
* Work in conjunction with the 1st/2nd line support team to answering support queries via phone and email
* Proactively handle issues and manage a working diary whilst working towards deadlines
* Identify and take responsibility for user issues to ensure a thorough level if service both on the phone and face to face
* Work with the existing support staff and communicate effectively to find solutions to software issues

The 2nd/3rd line support Engineer will be expected to have the following:

* Have previous experience working a 2nd/3rd Line support role
* An MCP certification is a bonus but not a key requirement
* Demonstrative skills working with Microsoft office troubleshooting specifically word, Excel and PowerPoint
* Have a firm understanding of configurations and PC hardware set ups
* Have experience working with Antivirus and System Recovery software

Complex issues will create a great opportunity for you to spend time on client sites as they may require more attention, but the role is predominantly office based. Provided with training and the tools to distribute key clients with the best level of care, the interaction will allow you to create a reputation for yourself within the market and industry and give the company the best working image.

For more information please contact Kalysh on <phone number removed> or alternatively email your CV to email protected

Commutable Locations

Banbury, Luton, Milton Keynes, Swindon, Newbury, Reading, Aylesbury, Hemel Hempstead, High Wycombe

Skill Words

Maintenance, Systems Engineer, IT Engineering, IT Services, Helpdesk Engineer, 3rd Line Support Engineer, Technical Support Engineer, Network Support Engineer, Project Engineer