Technology Specialist - Contract Position in Houston, Harris County, Texas, United States

Job Overview:  The Desktop Support Specialist I will provide IT technical and customer support to all end users of Legacy Community Health Services. The end goal is to facilitate efficient patient care by enabling the organization with excellent IT Support.  Key Responsibilities/Accountabilities:
  • Documents all requests for IT support services in the ticketing system.
  • Respond to all ticketed internal IT and customer requests, escalating when required.
  • Monitor status of pending support requests and obtain follow up information from IT supervisors/leads and/or end user.
  • Act as the MS Office specialist in assisting and instructing staff in use of Microsoft Office products.
  • Produce ad hoc reports as needed
  • Facilitate copier/printer/fax requests to meet business needs.
  • Guide users with simple, step-by-step instructions
  • Install, upgrade and troubleshoot hardware and software systems
  • Follow up with clients to ensure their systems are functional
  • Create/move AD objects and user accounts.
  • Perform disk imagining.
  • Conduct remote troubleshooting.
  • Help create procedure process, technical documentation and manuals
  • Collaborate on solutions with other team members and customers across the organization.
  • Other duties as assigned
Basic Qualifications:
  • Minimum High School Diploma or GED.
  • One year of job related experience, training or equivalent combination.
  • Associates degree preferred.  CompTIA A certification highly desired.
  • Must have valid Texas Drivers License and clean driving record as responsible to drive to all locations
  • Two (2) years experience preferred.
  • Hands-on Windows PC Computer experience for both hardware and operating system functions
  • Demonstrated software proficiency in Excel, Word and Outlook.
  • Past history of using an electronic ticketing system
  • Experience with remote administration tools
  • Ability to respond to common inquiries or complaints from customers 
Company Overview:McDermott is a premier, fully-integrated provider of technology, engineering and construction solutions to the energy industry. For more than a century, customers have trusted McDermott to design and build end-to-end infrastructure and technology solutionsfrom the wellhead to the storage tankto transport and transform oil and gas into the products the world needs today.

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