Internal Communication Manager in United Arab Emirates

Internal Communication Manager:

  • Develop communications activities intended to establish ongoing channel of communications across the Organization and its businesses.
  • Conduct annual internal communications initiatives that involve and engage all employees across the entire organization and the multiple businesses
  • Create internal communications material and ensure all employees are kept informed, engaged and motivated through best practice internal communications activities: corporate messages, internal circulars, onsite bulletins, regular newsletters, staff intranet, townhalls and various employee events
  • Collate feedback on conducted internal communications campaigns, activities and organise surveys and focus groups to derive key insights and report to the Internal Communications Manager
  • Oversee procurement requisitions and ensure cost transactions and records of internal communications activities are maintained
  • Work with contracted communications agencies or embedded consultants to deliver internal communications activities

Core Responsibilities

  • Develop internal communications activities and ensure relaying the vision, goals and values across the organisation and for its multiple businesses through clear, consistent and informative corporate messages
  • Deliver internal communications annual campaigns and activities to:
    • Translate the organizational/businesses’ vision, goals and values across all internal communications mediums
    • Build employee engagement
    • Foster an organizational culture of open, transparent and responsive communication
    • Protect the reputation of the organisation and its multiple businesses
  • Work closely with the wider CMC team to create synchronised campaigns and activities for the organisation and its multiple businesses
  • Formulate from end-to-end project plans for internal communications campaigns and corporate employee events
  • Align with the Operations & Planning function, internal CMC team and external teams to establish clear milestones, outline deliverables, responsibilities and budgets
  • Work with the contracted providers to deliver internal communications programmes and activities:
    • Develop or review content produced by the contracted communications agencies (i.e. presentations, newsletter, announcements, speeches, etc.)
    • Monitor key developments across the organisation to announce clear and up-to-date communications
    • Follow the defined crisis management protocols to manage and protect the reputation of Ports or its businesses
    • Ensure that all internal communications messages are aligned with external messages (i.e. key messages, company narratives, tone of voice)
    • Create internal communications surveys, organizes focus groups and collate insights/learnings to report to the Internal Communications Manager
  • Create or review messages and speeches for senior leadership (in written or spoken form) for presentation to employees
  • Prepare presentations for organizational events
  • Responsible for reporting on budget spend against assigned projects
  • Prepare and maintain briefs, information, developed assets, approvals and reports pertaining to assigned projects
  • Oversee distribution and storage of assets produced for internal communications
  • Follow the set processes (for briefing, communicating projects and deliverables updates and reporting) as set by the Corporate Marketing Department

Educational and Technical Qualifications:

  • A Bachelor’s degree/Diploma in Business Administration, Public Relations, Communications, Journalism or related field is required
  • Proficient in the use of MS Office programmes

Years of Experience:

  • 3-8 years of experience that includes working within an internal communication department/unit/team

Nature of Experience:

  • Internal corporate communications and employee relations
  • Account manager/associate (combined agency and or client) experience

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