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A 1 year contract position is available with a world leading major Oil and Gas operator in Houston, Texas.
*Provide excellent field customer support and maintain effective working relationships with business teams, other areas and external service providers for the applications in an assigned portfolio
*Provide on-call field support coverage
*Record, analyze and manage to resolution, incidents in line with Service Level Agreements (SLA's) for existing services and an assigned applications portfolio
*Follow Problem and Incident Management processes, escalate where necessary and deliver regular updates to management
*Identify underlying root causes for reoccurring problems to improve the overall service of the team and reduce call volumes
*Ensure all field personnel following business procedures and policies with the use of logistics systems
*Position requires 1 week offshore
The ideal candidate would have:
*Must be able to adapt and exhibit professionalism a different dynamic work environments.
*Must display exceptional interpersonal skills and be able to clearly communicate instructions to a unique user community
*Must have a basic understanding of computer operating systems and be willing to expand on their technical knowledge
*Must be willing to travel to offshore locations when needed
*Excellent communication skills
*Strong energy background
*Strong experience with logistics' operations
Petroplan is a global organisation which specialises in connecting skilled professionals with exceptional contract and permanent career opportunities throughout the oil, gas and energy industry. This has been our focus since Petroplan was formed in 1976.
Our company aim isn't to be the largest industry recruitment specialist but rather the best. As such, our recruitment services, contractor management and specialised support is tailored to meet the individual needs of candidates, contractors and clients. Petroplan's local offices across Europe, the Middle East, North America, Asia-Pacific, Africa and Australasia support projects throughout forty countries. Our client portfolio includes multi-national companies, together with niche organisations focusing on a specialist discipline or location.