LyondellBasell

Job Description

Date Prepared: December 13, 2017

Position Title: Credit Assistant

Supervisors Title: Credit Manager

Supervisors Name:

Department: Global Credit Services

Location: WHQ Rotterdam

Basic Function/Purpose of the Job

• The Credit Assistant acts as a local bridge between the Credit Assistant team, the Commercial and the Supply chain organisations.  The key activity is to act as a focal point for both the Credit team and the local commercial staff in all credit overdue and receivable related activities. Additionally, the Credit Assistant is responsible for all payment related issues for all customers under his/her responsibility. 

Responsibilities and Accountabilities:  

• Responsible for collections and issues resolution on his/her accounts receivable portfolio.
• Will monitor the collection issues due to incorrect invoices. This include all types of errors possible: address- payment terms-name-VAT-price-quantity-quality and late payments related to cash flow issues.
• Responsible for following the escalation process in place to ensure prompt issue resolution for his/her assigned portfolio.
• Responsible for providing and reviewing a root cause analysis report related to payment issues
• Responsible for accounts clean up on balances, refunds, reconciliation of accounts, sending out account statements to customers.
• Responsible for providing a quarterly 60 days overdue dispute management overview.
• Will monitor the payment performance of the customers in the assigned portfolio and will present to sales payment delay issues.
• Will act as internal focal point for all cash application matters and will liaise/ support the AR team.
• Will manage blocked order release related to overdue items as well as oldest open items and checks failed.
• Will be the prime contact with Sales, Pricing, Order Fulfillment and the Customers for all overdue and payment issue.

Job Specifications

• Relevant finance/accounting qualification with 2 years experience.
• Strong written and verbal communication skills required to interact with internal and external customers.
• Requires a degree of independence in completing job responsibilities prior to issue escalation.
• Must be able to maintain professional relationships with Business, Pricing, and Sales groups.
• Languages: German (is a must), 1-2 other European languages (preferred) plus fluent English
• IT literate: Solid grasp of Microsoft Office applications and knowledge of SAP is a pre.

Critical Competencies/Behaviors:

• Unquestionable, Impeccable Ethics and Integrity: will not waiver from doing the right thing under any circumstances; objective at all times and in all situations, always operates free from bias.
• Decision Quality:  makes good decisions based upon a mixture of analysis, wisdom, experience, and judgment; most of his/her solutions and suggestions turn out to be correct and accurate when judged over time; sought out by others for advice and solutions.
• Building/Leading Effective Teams: blends people into teams when needed; creates strong morale and spirit in his/her team; shares wins and successes; fosters open dialogue; lets people finish and be responsible for their work; defines success in terms of the whole team; creates a feeling of belonging in the team; collaborative leadership style.
• Drive for Results:  can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results.
• Negotiating:  can negotiate skillfully in tough situations with both internal and external groups; can settle differences with minimum noise; can win concessions without damaging relationships; can be both direct and forceful but also diplomatic; quickly gains trust of other parties to the negotiations; has a good sense of timing.
• Strategic Agility:  capacity for strategic thinking as well as high attention to detail; sees ahead clearly; can anticipate future consequences and trends accurately; has broad knowledge and perspective; is future oriented; can articulately paint credible pictures and visions of possibilities and likelihoods; can create competitive and breakthrough strategies and plans.
• Excellent verbal and written communication skills; able to communicate clearly and concisely, both in written and verbal formats, within a multi-cultural environment;
• High intelligence, focus, energy and drive, professional sophistication, detail and results oriented and able to perform well in a fast-paced, rapid-growth environment where there is a continuing commitment to the highest quality of operations and staff.
• Maturity and Presence: able to stand alone as the corporate spokesperson to outsiders.
• Strong ability to influence: works effectively with various levels within an organization, including senior-level leadership, professionals and staff and quickly build relationships.

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