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Field Service Engineer in IPSWICH, SUFFOLK, UNITED KINGDOM, United Kingdom

Looking for an interesting and varied career opportunity, with a good scope for progression?

Reed Engineering are looking for a Field & Workshop Service Engineer for a Market Leading business in the Suffolk area.

The company is one of the most progressive Dealerships in the country for the Sales and Customer Support of Construction, Industrial and Recycling & Waste Machinery products.

They look for high calibre, forward-thinking, energetic people with a 'can-do' attitude. They want people who thrive in a diverse and challenging work environment.

Commitment and flexibility is essential, and the workforce ensures the business' long-term strategy to drive the itself forward to increase shareholder profitability for ongoing success and growth to remain the market leader, now and in the future.

Duties:

The main duties of this role is to be able to carry out Machine Plant Diagnostics, Servicing and Repairs to all Construction, Agricultural, Industrial, Heavy Line and Recycling Equipment to the highest standard within the Dealership territory to new and existing Customers.

This is a Customer facing role which requires you to build strong Customer relationships within the Service sector of business. You will need to promote and present a professional image and offer service solutions to our customers and frequently liaise with Manufacturers.

Build and document knowledge about the customer company and its technical operations

Feedback any important customer information to the company

To react to any customer needs quickly, effectively and efficiently

To carry out repairs to the highest standard to provide a First Time Fix to the customer

Possess good computer and technical diagnostics skills

Excellent operation of the PDA unit to input job information and write-up data

Continually look to develop yourself through Training Courses and other Medias available

Provide World Class Customer Service

Carry out all work practices in line with company health and safety policy

Contribute to overall success of the business teamwork and good communication within the company

Additional information:

40 hours working week, <phone number removed> hours, half an hour lunch break
Overtime; First 4 hours at time and a half rate, over and above first 4 hours double time rate

Benefits:

Attractive rates of pay and overtime rates
Pension scheme; Auto enrolment and company
22 days paid holiday + bank holidays + 1 day for every 5 years completed service
Contributory medical insurance scheme
Merchandise purchases at cost
Sickness scheme
'Perkz' employee benefits
O2 employee benefits
Childcare voucher scheme
Free car parking facilities
Occupational health
Learning and development programmes
Career progression

For more details please contact Magda on <phone number removed> or simply email copy of your CV 

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