Veeva CRM Specialist in Mississauga, Peel, Canada

Were hiring a Veeva CRM Specialist for our client, a global pharmaceutical company, to join their team in Mississauga. This is a 1-year contract position.



About this role

Responsibilities

  • Support the Sales Operations team in developing ongoing support and training plan for CRM/IMCM
    • Support the Veeva CRM change management in assisting in the creation of training material and tutorials
    • Support the transition for the medical team to Veeva MedCRM - Complete an inventory of all documents available to reps & modify for Medical Team where applicable
    • Liaise and manage input from various department and process owners within the company
    • Lead feedback initiative with field users and develop a plan to act on key items identified
    • Extensively collaborate with cross functional and sales operations team to optimize successful adoption of Veeva
      • Contribute to the Sales Ops team as an active participant in our team meetings
      • Level 1 CRM ticket point person and responsible for escalation
      • Collaborate with global reimbursement team (SSO) to ensure payments are compliant and act as a point person for field users. Update YourDocs platform for timely reimbursements as required.
      • Support innovation by proactively identifying areas of improvement within the Sales Ops team with focus around CRM support model
      • Support the adoption of Veeva CRM by providing support sessions as required
      • Responsible for Veeva reports creation and adjustments
      • Lead Samples & Literature Management process for Operations (rep allocation in CRM, status update, ship to overwrite, annual audits, etc.)
      • Responsible for accurate and timely Rep Roster management
      • Review & update Sales Ops Good Practices and SOP as it relates to CRM & Reimbursement


      About you

      Requirements

      • Critical thinking and attention to detail
      • Veeva CRM experience as administrator/back office
      • Ability to work within a cross functional team
      • Time management skills essential
      • Must be a self-starter and able to work independently
      • Strong interpersonal & communication skills
      • Bilingualism & Field Experience an asset


      What we offer

      Why work with Brunel? We are proud to offer exciting career opportunities from over 100 offices globally in 42 countries. Advancing your career takes time and effort let us match you to your ideal position.




      About us

      Brunel has a reputation for working with some of the best in the business. Thats what we continually strive for. Over 40 years, weve created a global network of interesting clients and talented individuals working together through a vast array of services.

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