Pricing Business Support Representative - Szeged in Not Specified

LOCATION:


Job profile summary:

KEY RESPONSIBILITIES

  • First point of contact for BP for any written form of enquiries from both new and existing customers and consumers or by internal customers within the BP Businesses.
  • Interact with internal customers in a professional, friendly and efficient manner and to quickly escalate concerns about meeting service levels or deadlines.
  • Provide a level of customer service consistent with the set KPIS, Service Level Agreements and Customer Service functions core values.
  • Handle all customer and support requests in a professional and timely manner from the first contact through to a satisfactory completion or resolution
  • Log, assign and track progress of queries and customer requests from receipt to completion, recording progress of these on a weekly basis.
  • Escalate activities that are not actioned by assignees.
  • Contribute positively to achieving individual, team and organisational targets.
  • Provide accurate information to both business customers and support teams through the correct use of all information technology systems.
  • Exhibit strong Team Player characteristics, constructive communication and active listening skills at all times.
  • Display flexibility and adaptability to work with and assist other teams within the organisation.
  • Develop and maintain a professional working relationship with internal and external stakeholders.
  • Compliance with Company Policies
  • Adhering with the tasks outlined in the EMS/QMS Systems of GBS
  • Ensure data is accurately entered and maintained in all Customer Service and data collection systems, minimising errors and resultant financial losses.
  • Manage the pricing master data which includes customer hierarchy, prices, discounts, rebates, contracts, investments, promotions, Net Hard Floors (NHF), Target List Prices (TLP) etc.
  • Ensure that Delegation of Authority is in place for any amendment of existing data and for new requests
  • Validate and control all pricing requests from Company Policies point of view
  • Manage escalations related to price - and data discrepancies
  • Responsible for maintenance of pricing, rebate, offer, contract management calculators/tools
  • Support sales with managing set-up of complex prices structures for key customers
  • Support and manage complicated price/invoice related query or complaint
  • Manage reporting on a regular and ad hoc bases

PREVIOUS EXPERIENCE

  • Minimum 1-2 years relevant Customer Service, Pricing knowledge.
  • Strong time management and organisation skills
  • All candidates will have the following (minimum) abilities:
    • Able to meet tight deadlines.
    • Able to consistently review and adapt approach and style to meet ever changing requirements.
    • Able to manage conflicting work issues and deadlines using team structure and by negotiating timeframes on work in order to ensure deliverable deadlines are met.
    • Able to build contingency plans into daily work to deal with unforeseen circumstances in order to minimise potential problems.
    • Able to actively promote a positive team environment and build networks effectively to enhance and share knowledge.

      ESSENTIAL CRITERIA

  • High analytical skills
  • Ability to work under time pressure and to prioritize multiple tasks
  • Must demonstrate high reasonable level of proficiency in Excel
  • Show an intermediate level aptitude for systems applications (SAP and Siebel)
  • Highly motivated

    Technical Competencies:

Competency

  • Understanding Customers understand customers current needs; efficient high quality response; build customer relationships; monitor progress; effective negotiator
  • Personal Effectiveness effective communicator; time management; listening and facilitation
  • Team working build team spirit; flexible and adaptive; supportive
  • Problem Solving identify, analyse and solve problems; utilise, adapt and develop resources
  • Organising Ability organisation and administration; handling emergency situations; risk assessment and management
  • Open Thinking generate new ideas; challenge rigid thinking; see the big picture
  • Numeracy - Understands and evaluates numerical information quickly. Able to use formulae and calculate quickly
  • Analytical skills-

Languages

Language

Reading

Writing

Speaking

English

B2

B2

B2

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Job profile summary:

Responsible for providing customer service support to help to ensure maximum customer satisfaction, assisting the team in providing a communicative link between our products/services and our customers and building an accurate understanding of the customer's needs and expectations.



Job Advert:

Discover how our diverse, talented people are leading the way in making energy cleaner and better and how you can play your part in our world-class team.

Join our team and advance your career as a
Pricing Business Support Representative


If you join our Pricing team, you may have the following responsibilities:

  • First point of contact for BP for any written form of enquiries from both new and existing customers and consumers or by internal customers within the BP Businesses.
  • Interact with internal customers in a professional, friendly and efficient manner and to quickly escalate concerns about meeting service levels or deadlines.
  • Handle all customer and support requests in a professional and timely manner from the first contact through to a satisfactory completion or resolution
  • Log, assign and track progress of queries and customer requests from receipt to completion, recording progress of these on a weekly basis.
  • Validate and control all pricing requests
  • Manage escalations related to price - and data discrepancies
  • Responsible for maintenance of pricing, rebate, offer, contract management calculators/tools
  • Support sales with managing set-up of complex prices structures for key customers
  • Support and manage complicated price/invoice related query or complaint


In the Pricing Business Support Representative role we have the following requirements:
  • Minimum 1-2 years relevant Customer Service, Pricing knowledge.
  • Strong time management and organisation skills
  • All candidates will have the following (minimum) abilities:
    • Able to meet tight deadlines.
    • Able to consistently review and adapt approach and style to meet ever changing requirements.
    • Able to manage conflicting work issues and deadlines using team structure and by negotiating timeframes on work in order to ensure deliverable deadlines are met.
    • Able to build contingency plans into daily work to deal with unforeseen circumstances in order to minimise potential problems.
    • Able to actively promote a positive team environment and build networks effectively to enhance and share knowledge.


At BP we provide the following environment & benefits to you:
  • a company culture where we respect our diverse and unified teams, where we are proud of our achievements and where fun and the mindset of giving back to our environment are highly valued
  • possibility to join our social communities and networks
  • chill-out and collaboration spaces in a modern office environment
  • learning opportunities, language courses and other development opportunities to shape and advance your career path
  • different bonus opportunities based on performance, wide range of cafeteria elements
  • life & health insurance, medical care package
  • company laptop
  • phone for private usage
  • opportunity to work from home: up to 2 days / week based on team agreement


We are a global energy business, involved in every aspect of the complex energy system that drives our world. Todays growing world is demanding more energy, as well as a path to a low carbon future. For more than 100 years, the people of BP have been adapting to the worlds ever-changing demands. At every turn, were improving how we deliver heat, light and mobility to help people everywhere keep advancing.

In Hungary, we operate BPs Global Business Services organization which is an integrated part of BP. Our people want to play their part in solving the big complex challenges facing our world today and, guided by our BP values, are working to help meet the worlds need for more energy while lowering carbon emissions. In our offices in Budapest and Szeged, we work in customer service, finance, accounting, procurement, HR services and other enabling functions providing solutions across all of BP. Join our team, and develop your career in a supportive, forward-thinking environment, as we keep advancing together.



About BP:

We are a global energy business involved in every aspect of the energy system. We have 75,000 employees in 80 countries, working towards delivering light, heat and mobility to millions of people, every day. We are one of the very few companies equipped to solve some of the big complex challenges that matter for the future. We have a real contribution to make to the world's ambition of a low carbon future. Join us, and be part of what we can accomplish together.

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