;

Administrator in Farnborough, England, United Kingdom



The Job

I am currently looking to recruit a dynamic administrator to join a global automotive company based in their Farnborough offices. The role is a contract position until the end of the year and would be on a full time basis.

Location: Farnborough

Hours: Monday to Friday (Shifts: 8:00- 16:15 / 9:00- 17:15 / 09:45-18:00

Contract length: End of Dec 2020

Pay rate: £12.72ph

The role of the administrator will include:

  • The management of customer queries and reservations in an efficient and timely manner.
  • To build relationships with new and existing customers through outbound call activity in order to maximise rental opportunities
  • To provide a 1st call resolution service to all of our direct and indirect rental customers, taking full responsibility and ownership of all customer queries/requests including the booking of rental reservations.
  • Seeking opportunities through relationship building to increase rental day sales
  • Making outbound calls to existing rental customers in order to maximise the existing opportunities.
  • Through the identification of customer needs and requirements, promote suitable rental solutions and which directly contribute to the rental targets
  • Dealing with customer in a professional manner and with a high level of accuracy
  • Monitor inbound traffic by e-mail, online bookings and telephone to ensure departmental KPI's are met
  • Respond to customer queries by understanding the enquiry, gathering information and taking responsibility for the accuracy of information provided to the customer
  • Making outbound calls to customers currently not taking rental services in order to discuss the benefits of them doing so.

The successful administrator will require:

  • Previous experience in a telephone based sales or customer service role
  • Ability to communicate at all levels both internal and external.
  • Computer literate with sound knowledge of all Microsoft Office packages.
  • Good level of numerical understanding and accuracy.
  • Strong interpersonal and influencing skills.
  • Ability to work under pressure and multi-task.
  • Ability to self-manage but recognise escalation points.
  • Capable of positive negotiation.

Matchtech acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers and is part of Gattaca Plc.

Gattaca Plc provides support services to Matchtech and may assist with processing your application.

You can not apply for this job as its status is Closed.
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Maddy Smith
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Matchtech is an engineering recruitment specialist, with over 30 years experience.

Learn more about Matchtech



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Matchtech Group (UK) Ltd
Registered in England and Wales under company number 04426336.
Registered Office: 1450 Parkway, Solent Business Park, Fareham, Hampshire, PO15 7AF.
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