Senior Accounts Receivable Analyst / KPI & Reporting specialist in NL, ZH, Rotterdam WHQ, Netherlands

Date Prepared:

December 2017

Job Family Code: 

Department:  

AR & Invoicing Europe

Location: 

Rotterdam

Position Title:

Senior Accounts Receivable Analyst / KPI & Reporting specialist

Supervisors Position Title:

Regional Process Leader AR & Invoicing EU

SAP Position Code:

 

BASIC FUNCTION:

The position is primarily responsible for (but not limited to) supporting the Regional AR Process Leader and the OTC Global Process Owner with information and analysis for performance and cost monitoring purposes, to develop and monitor systems, processes & controls for the department and to support in various initiatives to improve and enhance the efficiency and effectiveness of the AR & Invoicing processes, ensuring accurate, complete and timely transactional processing with consistent application of global accounting procedures (in line with policy).

Transactional responsibilities include:

  • Generation and analysis of monthly KPI reporting in Tableau
  • Regional team leader back-up
  • Perform SoD compensating controls related to OTC/AR staff
  • Harmonize and continuously improve AR procedures, SAP processes and work practices
  • Act as interface between GPS/AR and ITS and as such being able to translate business requirements to programmers
  • Solve problems related to AR processes, procedures and work practices, deliver training as needed
  • Support the team on billing, account reconciliations, reporting, cash application, rebates and commission activities as situations might require

 

RESPONSIBILITIES AND ACCOUNTABILITIES:

What

Why

How Measured

1) Provide local support and guidance to the AR & Invoicing process team in delivering efficient and effective processes on behalf of business units.

So that tasks are efficiently executed according to internal/external customers expectations.

Operational KPIs, customers feedback

2) Deliver to the expectations of the process owner in managing the respective processes ensuring tasks, activities and sub-processes are standardized, aligned across the team. Provide back-up for other regional teams where required.

So that tasks are efficiently executed according to internal/external customers expectations.

Operational and End-to-End Order-to-Cash KPIs, customers feedback

3) Provide decision support and analysis to Process Owners and Process Leaders to ensure information/analysis provided is properly evaluated and supported.

So that decisions are made/priorities are set on the basis of accurate, relevant and comprehensive data

Operational and End-to-End Order-to-Cash KPIs, customers feedback

4) Coordinates with team members and ensures that process documentation, desk procedures and activities lists  of AR department are maintained and accurate.

5) Member of cross functional teams representing their region and process area as SME's to ensure appropriate implementation of agreed improvement solutions.

6) Continue to seek and provide suggestions to process leaders for process improvement initiatives to continuously meet and exceed customers expetations. Support and implement process improvement initiatives agreed with process owner.

7) Provide support to the process leader for tracking implemented performance indicators and metrics and explaining trends in performance. Bring suggestions forward to the process leaders for appropriate process performance metrics and indicators.

8) Perform SOx controls in accordance with internal control guidelines and maintain evidence of control for area of responsibility.

So that all departmental activities are executed correctly and at the right time

So that process/departmental/system requirements are duly taken into account when identifying and implementing improvement opportunities

So that tasks are efficiently executed and delivered services/process outcome are according to internal/external customers expectations 

So that decisions are made/priorities are set on the basis of accurate, relevant and comprehensive data

So that LYB control framework is assessed as adequate from internal and external auditor.

Periodic review of procedures

Operational and End-to-End Order-to-Cash KPIs, customers feedback, absence of control weaknesses/deficiencies and audit findings

Operational and End-to-End Order-to-Cash KPIs, customers feedback

Operational and End-to-End Order-to-Cash KPIs

Absence of control weaknesses/deficiencies and audit findings

9) Provide back up and support to process leaders in their management of a high performing transactional processing team.

So that tasks are efficiently executed and delivered services/process outcome are according to internal/external customers expectations 

Operational and End-to-End Order-to-Cash KPIs

PERSON SPECIFICATION:

Education:

  • Bachelor degree in accounting or equivalent relevant experience.

Previous Experience required:

  • 5+ years experience in similar roles / business environment and operational scale.

Qualifications:

  • Excellent SAP knowledge across different modules (FI-CO-SD-MM)
  • Solid understanding of accounting principles.
  • Proven experience and familiarity with Internal Controls and SOX/404 requirements.
  • Advance knowledge and skills in Excel, Power Point, Access and Tableau
  • Must be fluent and articulate in both written and spoken English.
  • An additional European Language is an advantage.

Critical Skills and Business Fundamentals Required:

Technical Skill

Proficiency Level Needed for Entry into Role

Customer focus

Foundational: Basic understanding of the skill or behavior.

Process management

Foundational: Basic understanding of the skill or behavior.

Problem solving

Proficient: Solid grasp of the skill or behavior; demonstrates the skill or behavior consistently.

ERP/SAP advanced user

Proficient: Solid grasp of the skill or behavior; demonstrates the skill or behavior consistently.

Advanced user of reporting tools

Proficient: Solid grasp of the skill or behavior; demonstrates the skill or behavior consistently.

ERP/SAP process architecture knowledge

Foundational: Basic understanding of the skill or behavior.

Time management

Foundational: Basic understanding of the skill or behavior.

Leadership Principles

Proficiency Level Needed for Entry into Role

Create Efficiencies

Foundational: Basic understanding of the skill or behavior.

Establish a Clear Plan and Objectives

Foundational: Basic understanding of the skill or behavior.

Focus on fundamentals

Foundational: Basic understanding of the skill or behavior.

Coach and Mentor Team Members

Foundational: Basic understanding of the skill or behavior.

Skills and Business Fundamentals Developed in Role:

Technical Skill

Proficiency Level Developed in Role

Customer focus

Proficient: Solid grasp of the skill or behavior; demonstrates the skill or behavior consistently.

Process management

Proficient: Solid grasp of the skill or behavior; demonstrates the skill or behavior consistently.

ERP/SAP advanced user

Mastery: In-depth knowledge of the skill or behavior; not only demonstrates it consistently, but can train or mentor others.

Advanced user of reporting tools

Proficient: Solid grasp of the skill or behavior; demonstrates the skill or behavior consistently.

ERP/SAP process architecture knowledge

Proficient: Solid grasp of the skill or behavior; demonstrates the skill or behavior consistently.

Time management

Proficient: Solid grasp of the skill or behavior; demonstrates the skill or behavior consistently.

.

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