Service Account Manager in *, Germany

Service Account Manager required to join a top 10, tier 1 inverter manufacturer based in Munich. 

Main Responsibilities:

  • Deliver support and contribute service solutions for our clients customers as point of contact for defined key customers as escalation level
  • Negotiate and work on customer contracts for Service level agreements
  • Ensure operational procedures, processes and practices are well defined, documented and consistently applied, registered and followed.
  • Participate in a high performance culture in the team with a focus on team work, service excellence and ownership for resolving customer issues
  • Contribute proactively to new service concepts, developments and improvements, turning service from cost centre to profit centre.
  • Encourage open communication between team members, allowing the team sharing own ideas on how to improve customer service and become more effective and getting better brand recognition from customers.
  • Ensure up-to-date documentation and processes for existing and coming service contracts and agreements.
  • Support EMEA Service Management by participating in improving overall activities and processes.
  • Support EMEA Service Management by running regular analysis reports and start corrective activities.
  • Support EMEA Sales by attending and participating exhibitions.
  • Achieve consistent customer satisfaction ratings and respond appropriate to customer feedback on areas for improvement.
  • Take responsibility for customer escalations and act as a point of escalation.

Requirements 

  • Several years experience working In similar function
  • Experience In working with contracts
  • German and English fluent In writing and verbal
  • Project management experience
  • Soft-skill for Inter-activities between different departments and cultures
  • Willing to take ownership and responsibility
  • Willing to travel, national / International
  • Experience In establishing processes

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