eRoom Coordinator

Swift is a leading specialist supplier of manpower resources to the global Oil & Gas industry. With over 25 years focusing exclusively in this sector and 26 offices worldwide, Swift provides a world-class service to industry leaders.

We are seeking an eRoom Coordinator to join one of our high profile Oil & Gas clients in Western Australia. Perth CBD based, the position will offer a 12 month initial contract. Top $$$, dynamic office environment

Key Job Responsibilities will include but not limited to:

Provide Collaboration tools, functional and operational support and contribute to the following activities relating to eRooms and members:

eRoom support activities including:

• Efficient handling and timely close-out of Customer support calls

• Basic troubleshooting and resolution of issues/problems

• Referral of issues that cannot be immediately solved to the relevant 2nd level support

• Provide IM best practice advice to Customers

System administration activities in accordance with IS system administration business controls:

• Support system testing and performance monitoring activities

• Account creation and removal

• Access and permission changes control modifications/maintenance

Document Management Tools governance activities:

· Preparation of monthly metrics

• Compliance monitoring

• License monitoring

People and Teams

• Attend and contribute to weekly team meeting

• Lead Information Management workshops, presentations, lunch n Learn type sessions as required

• Contribute and attend Information Management Project and initiative meetings as required

Scope Factors:

The position incumbent will expected to proactively manage the eRoom support service and ensure that operating and service level agreements are met in a timely and efficient manner.

The following skill-set is required as a minimum:

Experience and Qualifications

• Experience in providing 2nd level support for a minimum of one year

• Knowledge in document management systems, collaboration tools and IM concepts with two years proven experience

• General IM business analysis skills

• Some industry experience required

• Ability to educate others in IM best practice and eRoom, via both informal and formal deliveries

• Methodical and practical approach to issue prevention, problem solving and an ability to work under the pressure.

***It is essential you hold the relevant rights to work in Australia***

If you have an interest in the role, meet the above skill criteria and would like to be considered for this excellent opportunity, please send your application through immediately in MS Word format.

For any queries regarding this role, please contact Eunice Walkden-Brown on ( <phone number removed> or email <email address removed>