Customer Services Representative job in UK

Rate
Not Specified
Type
Permanent
Location
UK
Region
Hampshire
Town
Required Residency
Posted By
GE Energy Job Posting
Date Posted
21 Dec 2011
Expiry Date
Sorry this job has expired.
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Job Reference
1476529
Job Description
Business Segment
Energy - Oil & Gas

About Us
    Downhole Technology (DT) designs, manufactures and sells downhole equipment for optimizing the search for and production of hydrocarbons. We build on the 30-year heritage of the Sondex, Tensor, Reuter Stokes and Geolink product lines to offer leading technical solutions supported by one of the industrys most experienced talent pools. Our customers are oilfield service companies, who run operations at the well-site on behalf of oil and gas companies. DTs innovative technology combined with its close proximity to customers make it a leader in this dynamic market.

    From jet engines to power generation, financial services to water processing, and medical imaging to media, GE people worldwide are dedicated to turning imaginative ideas into leading products and services that help solve some of the worlds toughest problems. GE Oil & Gas is a world leader in advanced technology equipment and services for all segments of the oil and gas industry from exploration then drilling and completion to production, LNG, transportation, storage, refineries, and petrochemicals, as well as pipeline integrity solutions. With the acquisition of VetcoGray, Sondex, and Hydril Pressure Control, GEs portfolio now boasts additional products, systems and services for onshore, offshore and subsea applications.

    Unleash your imagination and help GE power the future with innovative solutions. Together we can make tomorrows world extraordinary!

    Have we sparked your interest? If so, consider connecting with us and learning more about GE Energy Europe by following us on <link removed>, joining our <link removed>



Role Summary/Purpose
    Based out of our Farnborough site the Customer Support Team is a critical component of our Commercial Operations team having a direct and immediate effect on financial performance, growth and customer loyalty. The team is responsible for reactive quotes and order processing supporting our global customers and sales teams throughout the Inquiry to Order process.

  • This is a fixed term role lasting 6 months.


Essential Responsibilities
  • Manage and respond to requests for quotations.
  • Drive flawless execution of orders.
  • Manage commercial risk through adherence to processes and procedures.
  • Minimise and report open issues, taking ownership to drive timely resolution regardless of cause.
  • Field calls to local Sales, re-direct as necessary.
  • Follow up on expiring quotations.
  • Support team members cross-region as workload dictates.
  • Leverage existing opportunities to grow transactional revenue.
  • Constantly look for process improvements and take ownership of initiatives that bring efficiency.


Qualifications/Requirements
  • High standard of verbal and written communication in a customer facing role.
  • Ability to establish personal support network and not afraid to ask for help.
  • PC literacy within Microsoft Office, SAP and a proven capability to learn new software tools.
  • Experience using an ERP system


Desired Characteristics
  • A passion for growth and change.
  • Strong work ethic, sense of urgency and initiative to own your own job.
  • Ability and desire to learn about our products
  • Prior sales or customer service experience or significant customer interaction in a commercial role.
  • SAP user experience

 

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